🛠️ Support Centre

We're Here When
You Need Us Most

Access our comprehensive knowledge base, troubleshooting guides, and connect directly with our expert support team — available 24 hours a day, 7 days a week.

📞 Call Support Now 💬 WhatsApp Support
📚 Knowledge Base

Find Answers Instantly

Browse our self-service knowledge base for step-by-step guides, troubleshooting walkthroughs, and setup instructions.

📶

Router Setup

Step-by-step router configuration and Wi-Fi setup guides.

8 Guides
⚡

Speed Troubleshooting

Diagnose and resolve slow internet speed issues quickly.

6 Guides
💳

Billing Support

Understand your invoice, payment methods, and account management.

10 Guides
🔄

Service Upgrades

How to upgrade your plan, request additional IPs, and expand services.

5 Guides
📡

Connection Issues

Troubleshoot no-internet, packet loss, and intermittent connectivity.

9 Guides
🛡️

Security Settings

Configure firewall rules, VPN access, and secure your network.

7 Guides
📞

VoIP Setup

Configure IP phones, SIP trunks, and VoIP system troubleshooting.

6 Guides
⬇️

Downloads

Router firmware, configuration tools, and network monitoring software.

Downloads
❓ Common Issues

Frequently Asked Support Questions

Quick answers to the most common customer support queries.

My internet is slow — what should I do first?+
Start by restarting your router — unplug the power cable, wait 30 seconds, and reconnect. Run a speed test at fast.com to check your current speeds. If speeds are consistently below your plan, contact our 24/7 support team who can remotely diagnose your connection and escalate to a field engineer if needed.
How do I report a complete internet outage?+
Call our 24/7 support line, send a WhatsApp message, or use live chat on our website. First check our Network Status page to see if there's a known outage in your area. Our engineers will acknowledge your fault within 15 minutes and provide regular updates until service is fully restored.
How do I pay my invoice or set up auto-payment?+
You can pay via M-PESA, bank transfer, or credit/debit card through our customer portal. To set up automatic monthly billing, log into your account, go to Billing Settings, and enable AutoPay. Our billing team is available Monday–Friday 8am–6pm for any invoice queries.
How quickly can a technician visit my premises?+
For residential customers, our response target is within 24 hours. Business customers receive a 4-hour response SLA, and enterprise customers on our premium plans receive a 1-hour response guarantee. Emergency same-day visits are available for critical business connectivity failures.
Can I upgrade my internet plan online?+
Yes — log into your Linkage Networks customer portal and navigate to My Plan to request an upgrade. Most speed upgrades are processed remotely within 2 hours with no technician visit required. Plan downgrades take effect at the next billing cycle.
📞 Contact Support

Multiple Ways to Reach Us

Choose the channel that works best for you. Our team is ready to help.

📞

Phone Support

Speak directly with a technical support engineer. Available 24/7 for all customers.

💬

WhatsApp Support

Fast, convenient support via WhatsApp. Send a message and a support agent will respond within minutes.

🖥️

Remote Assistance

Allow our engineers to securely access your network remotely for rapid diagnosis and resolution.